Blog
Sometimes You Hate to Be Right
In late February and early March, everyone was confused by COVID. Was it a flu? Was it limited to China? Would it be a short flash in the pan, limited to a nursing home in Washington State (this was...
Why So Many Small Time CEO’s Stay Small Time
Gary is a small time example of the American Dream. For the purpose of this article, gender is not the issue. It’s about small time CEO’s so we could just as easily be describing someone named...
The One Investment that Always Pays
Is this a good time to invest, or a bad time? When the Dow drops, is that a good time to buy or should we wait to see if the Dow dips more? Essentially, when is the best time to invest? The past...
Defining Customer Service: It’s Obvious, Isn’t It?
Diagnosing Employee Disengagement in Customer Service Here’s a simple question: What is a CSR? Here’s the simple answer: A CSR is a Customer Service Representative. Here’s a simple follow up...
All Hands on Deck – That Includes Millennials
The USS Abraham Lincoln is one of the most powerful weapons on Earth. As tension mounts with North Korea and the deployment of intercontinental nuclear missiles, the USS Abraham Lincoln might be one...
Star Wars – Millennials vs Boomers
What Can We Learn from Rey and The Last Jedi In the latest Star Wars saga, we see a re-occurrence of an ancient Star Wars theme. Luke Skywalker is passing the torch (or lightsaber) to Rey and the...
The Gist of Our Problems Is Bad Communication
One of the areas of workplace human dynamics that is the most expensive, is the lack of communication. I’m not talking about Spaniards who speak English as their second language having difficulties...
The Problem With Youth Isn’t Attitude, It’s…
There’s a proverb which states that the strength of a chain is limited by it’s weakest link. In recent years a plethora of books have been written about how the Millennials (aka Gen Y) are the...
How Bad Is Our Communication?
If one of the most leading causes of expensive mistakes in the corporate realm is from bad communication skills (it is) then why don’t business leaders invest in training their people to have good...
Synergy vs Team
In the previous post “Team is a 4-Letter Word” the rationale behind the title is that the word “team” has been so over-used and so under-defined that it has no effective meaning. As an employer,...
Team is a 4-Letter Word
In a previous offering of “Think About It…” I described how words can come to mean something different, and often the opposite, to what they may mean to others in the same region, from the same...
Why Millennials Quit?
We have all heard the stereotypes relating to the work ethic of Millennials and (thankfully) there is a growing awareness that certain work-related traits of Millennials are not based on severe...