by Dr Kevin J Orieux | Sep 19, 2019 | Employee Engagement
Gary is a small time example of the American Dream. For the purpose of this article, gender is not the issue. It’s about small time CEO’s so we could just as easily be describing someone named Geraldine, or better, Gerry. So let’s get back to Gary . Gary has a success...
by Dr Kevin J Orieux | Sep 6, 2019 | Employee Engagement
Is this a good time to invest, or a bad time? When the Dow drops, is that a good time to buy or should we wait to see if the Dow dips more? Essentially, when is the best time to invest? The past year has been a roller-coaster in the markets. Santa definitely wasn’t...
by Dr Kevin J Orieux | Aug 28, 2019 | Employee Engagement
Diagnosing Employee Disengagement in Customer Service Here’s a simple question: What is a CSR? Here’s the simple answer: A CSR is a Customer Service Representative. Here’s a simple follow up question: What is the purpose of a CSR? Here’s the obvious answer: To serve a...
by Dr Kevin J Orieux | Jul 18, 2019 | Employee Engagement
What Can We Learn from Rey and The Last Jedi In the latest Star Wars saga, we see a re-occurrence of an ancient Star Wars theme. Luke Skywalker is passing the torch (or lightsaber) to Rey and the Force is imparted from an old Jedi knight to a new Jedi knight. History...
by Dr Kevin J Orieux | May 6, 2019 | Employee Engagement
We have all heard the stereotypes relating to the work ethic of Millennials and (thankfully) there is a growing awareness that certain work-related traits of Millennials are not based on severe narcissism, but on sociological conditioning and psychological imprinting....
by Dr Kevin J Orieux | Apr 6, 2019 | Employee Engagement
Planning vision, structure, detail, budget, timelines and accountability On November 21, 1930 the mast was erected on the 102nd floor of the Empire State Building, making it the tallest free-standing structure in the world, a distinction it held until late 1970 when...